FAQ

When will my order ship? 

Stickers ship within 5-7 business days. Other products are made to order, and therefore have longer processing times. Most made-to-order products will be delivered within 8-10 business days.

PLEASE NOTE: As of August 29, 2025, U.S. Customs will suspend the de minimus duty-free threshold. This is outside of Sharp Sugar's control, and will significantly impact shipping into the U.S. What this means is that made-to-order products (t-shirts, tote bags, tumblers, notebooks, and dresses) may take longer to reach our customers. Please know we are keeping a close eye on this situation. If you need to reach out to us about your order, please do not hesitate!

How do exchanges work? 

Due to the custom nature of made-to-order products, all sales on garments are final. However, if you would like to exchange a non-garment product please e-mail sharpsugarco@gmail.com for assistance.

I only received part of my order. Where is the rest?

We ship our stickers from our brick and mortar location, but all our other products are made to order. That means you might receive your stickers before any of the other items. Be sure to keep an eye on your e-mail for shipping and tracking information as your other items ship out!

When I view Checkout, the shipping amount for my items is broken up individually. What's up with that?

We partner with a Print-On-Demand service that creates your products and ships them individually. Occasionally these items are created at different manufacturing locations and therefore will have individual shipping costs attached to them.

Do you ship to the UK? 

Unfortunately due to the UK expecting us to collect and remit VAT, we do not ship to the UK.

Do you ship to EU?

Unfortunately due to the new GPSR regulations, we are currently unable to ship to the EU.